Terms and Conditions

Effective Date: 08/10/2024

Welcome to Fakat. These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase and use of digital products such as gift card vouchers and game top-ups. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. General Information

1.1. Fakat provides prepaid digital products, such as gift card vouchers and game top-ups, for users across Africa.

1.2. By purchasing any digital product from Fakat, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy and Refund & Returns Policy.

1.3. These Terms may be updated from time to time. We recommend you review them periodically to stay informed about any changes.

2. Eligibility

2.1. You must be at least 18 years old to use our services or have parental consent if you are under 18.

2.2. Fakat services are only available to individuals and entities that can form legally binding contracts under applicable law.

3. Purchasing and Using Digital Products

3.1. All digital products, including but not limited to gift card vouchers and game top-ups, are final and non-refundable. By purchasing a voucher, you agree that the product cannot be returned, exchanged, or refunded.

3.2. Each voucher is valid for one-time use only. Once redeemed, the voucher cannot be used again or transferred to another user.

3.3. You are solely responsible for ensuring that the digital product meets your requirements before completing your purchase.

4. Payment Terms

4.1. All payments must be made in full at the time of purchase.

4.2. Fakat accepts various payment methods, which may differ by country. Please ensure that you are using a valid and authorized payment method to complete your transaction.

4.3. All prices listed on the Fakat platform are in [Insert Currency], unless otherwise stated.

5. Refunds & Cancellations

5.1. All payments for gift card vouchers and game top-ups are final and non-refundable. Fakat does not allow exchanges or cancellations on digital products.

5.2. Vouchers cannot be redeemed for cash, refunded, or returned under any circumstances.

5.3. In the case of technical issues with a gift card voucher, you must contact our customer support team within [Insert Number] days for assistance.

5.4. Fakat is not responsible for lost or stolen voucher codes, unauthorized use, or any errors resulting from incorrect email addresses or other user-provided information.

6. Unauthorized Use and Fraud

6.1. Users are responsible for maintaining the security of their account credentials. You must notify us immediately of any unauthorized use of your account or any breach of security.

6.2. Fakat reserves the right to cancel any order if it is suspected of being fraudulent or otherwise unauthorized.

7. Limitations of Liability

7.1. To the fullest extent permitted by law, Fakat will not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our services, even if we have been advised of the possibility of such damages.

7.2. Fakat is not responsible for any loss, including but not limited to financial loss, resulting from the use of digital products purchased from our platform.

7.3. Fakat does not guarantee uninterrupted access to our platform and is not liable for any downtime or disruptions to service.

8. Intellectual Property

8.1. All content on the Fakat platform, including but not limited to text, graphics, logos, images, and software, is the property of Fakat or its content suppliers and is protected by intellectual property laws.

8.2. You are not permitted to reproduce, distribute, or otherwise use any content from the Fakat platform without our express written consent.

9. Privacy

9.1. Your use of the Fakat platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

10. Governing Law

10.1. These Terms and any disputes arising from the use of Fakat services will be governed by and construed in accordance with the laws of all North & East African Countries, without regard to conflict of law principles.

10.2. Any legal action or proceeding related to these Terms will be brought exclusively in [Insert Jurisdiction].

11. User Responsibilities

11.1. You agree to provide accurate and up-to-date information when creating an account or placing an order on the Fakat platform.

11.2. You are responsible for ensuring the security of your account details and payment information. Fakat will not be liable for any unauthorized access to your account resulting from user negligence.

12. Contact Information

If you have any questions about these Terms, or if you need to contact customer support, please reach out to us at:

• Email: info@fakat.io

13. Modification of Terms

13.1. Fakat reserves the right to modify or update these Terms at any time without prior notice. Your continued use of our platform following any changes signifies your acceptance of the revised Terms.

By using Fakat, you agree to these Terms and Conditions.